Associate - Customer Success

KNOLSKAPE works with global organizations who are seeking to upskill or reskill their workforces to be future ready. The team is broken down into three functions: Sales, Solution Consulting, Customer Success (Implementation, Operations & Support). The teams operate globally and have members based out of our Singapore, Kuala Lumpur and India offices

As Senior Associate in the Customer Success team, you will manage Knolskape’s enterprise customers who have started their partnership with us and may be globally spread. In this cross-functional role, you can expect to work with members within Sales, Implementation, Partnerships, Marketing, Product, Finance and Legal.

Your Responsibilities:

• Consult with the customers on their needs and curate KNOLSKAPE products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the client
• Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company and ensure smooth delivery of the workshops
• Help facilitator with preparation and travel
• Serve as primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
• Promote awareness of KNOLSKAPE’s upcoming research and products

Basic Qualifications:

• 3 – 4 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success

About KNOLSKAPE

KNOLSKAPE uses experiential technologies to accelerate learning, transform employee experience and boost productivity across four key areas: Leadership Development, Sales Effectiveness, Digital Transformation and Frontline Development. More than 200 clients in 17 countries have benefited from KNOLSKAPE’s award-winning experiential solutions. Using business simulations, gamification, mobile, social, artificial intelligence, virtual reality and machines learning, KNOLSKAPE delivers transformative learning experience for the modern learner, rich analytics for the HR teams and improved performance for the organization.

KNOLSKAPE is a 110+ strong team with offices in Singapore, India, Kuala Lumpur and the US, serving a rapidly growing global client base across industries spanning banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia. KNOLSKAPE is a global Top 20 gamification company, recipient of Brandon Hall awards, and has been recognized as a disruptor in the learning space by Bersin@Deloitte.