Customer Success - Partnership

KNOLSKAPE works with global organizations who are seeking to upskill or reskill their workforces to be future ready. The team is broken down into three functions: Sales, Solution Consulting, Customer Success (Implementation, Operations & Support). The teams operate globally and have members based out of our Singapore, Kuala Lumpur and India offices

As a Senior Associate in the Partner Management function, you will manage Knolskape’s Partners who have started their partnership with us and may be globally spread. In this cross-functional role, you can expect to work with members within Sales, Implementation, Enterprise, Marketing, Product, Finance and Legal.

Your Responsibilities:

Customer Success

• Consult with the Partners on their needs and curate KNOLSKAPE products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the clients & partners
• Enable the partner team on the admin portal & help them with license issuance, bug fixing & other operational tasks
• Help the partner prep for the workshop, answer any questions they may have about the workshop be the face of the company and ensure smooth delivery of the workshops
• Help facilitator with preparation & alignment calls with the end clients/ partners
• Serve as primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution

• Identify potential Partners and profile the organisations to qualify their suitability.
• Use phone calls, meetings, presentations, etc., schedule sales appointments for the team by managing our existing relationships & by generating new business opportunities for KNOLSKAPE
• Ensure effective prospect communication and follow-up by documenting all designated calls-to-action, follow-up dates, complete profile information, lead source, and prospect interaction in the CRM system (HubSpot).
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Basic Qualifications:

• 1 – 5 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success
• Strong communication & lead generation skills

About KNOLSKAPE

KNOLSKAPE uses experiential technologies to accelerate learning, transform employee experience and boost productivity across four key areas: Leadership Development, Sales Effectiveness, Digital Transformation and Frontline Development. More than 200 clients in 17 countries have benefited from KNOLSKAPE’s award-winning experiential solutions. Using business simulations, gamification, mobile, social, artificial intelligence, virtual reality and machines learning, KNOLSKAPE delivers transformative learning experience for the modern learner, rich analytics for the HR teams and improved performance for the organization.

KNOLSKAPE is a 110+ strong team with offices in Singapore, India, Kuala Lumpur and the US, serving a rapidly growing global client base across industries spanning banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia. KNOLSKAPE is a global Top 20 gamification company, recipient of Brandon Hall awards, and has been recognized as a disruptor in the learning space by Bersin@Deloitte.