Position- Project Manager:
Duration - 6 Months (Contract)
Job Summary:
The project manager will be responsible for the management and coordination of assigned learning programs. They are required to provide administrative, and systems support related to training programs. They will liaise internally to provide support and technical assistance to faculty/users who need help addressing IT issues and completing tasks.
Responsibilities:
- Basic organizational skills to manage tasks and timelines in IT projects.
- Ensure time management abilities to meet project milestones.
- Maintaining a high degree of customer service for all support queries and adhering to all service management principles.
- Liaise internally and externally to enable client/faculty queries to be answered and solve problems.
- Briefing customers and/or management on the status of resolution efforts.
- Liaise with clients to initiate and manage training sessions, online courses, logistical support, LMS administration as required.
- Communicate with participants (e.g. confirmation of training, questions regarding logistics etc.)
- Maintain trackers - course/batch/activity wise trackers for the project/program.
- Generate reports (e.g. Roster management, assessment, session completion reports) to provide information for the L&D metrics
- Maintain session wise feedback for the courses and learning programs and generate analytics based on the reports.
- Ensure that MIS is reported on a weekly/monthly basis & is available in a presentation format.
Requirements for Project Manager:
- Any graduate with a minimum of 3 years of experience in managing projects.
- Basic understanding of project management methodologies, tools, and concepts.
Strong computer skills with Knowledge of Excel, Power-point to prepare charts
- (bar-graph, pie-charts, line-charts etc.)
- Ability to communicate effectively to address issues and ensure client satisfaction.
- Attention to detail, agility, flexibility, and multi-tasking.
- Ability to work independently with minimal supervision, while ensuring quality and meeting deliverable timelines.
- Ability to collaborate with L&D professionals on project tasks.
- Experience in L&D operation is preferred.